Frequently Asked Questions

Everything you need to know about your ARTEMER experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that certain limited-edition pieces may be final sale.

How do I track my shipment?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, ARTEMER ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and preferred shipping method.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.

How should I care for my ARTEMER garments?

To maintain the quality of your fashion pieces, we recommend following the care label instructions found inside each garment, typically suggesting a cold wash and air drying.